Privacy Policy

Personal details

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never collect sensitive information about you without your explicit consent. Credit and debit card details are collected by selected payment service provider(s).

we collect the following personal information about you to help process your order:

Name, Date of Birth, Billing and Delivery Address, Telephone Number. Email Address*, Items ordered.

*We also collect your email address when you opt in to join our newsletter.


Information regarding your visit to may be collected by Phoenix Alchemy Jewellery, or third party providers of advertisements. This includes:

Your location geographically, Your browser, Your device type, How you were referred to us, Search terms you used to get to us, What you browsed on the website, How long you stayed on the website for


When someone visits Phoenix Alchemy Jewellery we use the Google Analytics service, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Phoenix Alchemy Jewellery to let you know your order has been dispatched.

I you have chosen to opt in to our VIP mailing list we may from time to time send information to customers regarding our products updates only, you are free to unsubscribe at any time by emailing “unsubscribe” to or checking the unsubscribe box and pressing reply on our newsletters.

Third parties: We at Phoenix Alchemy Jewellery, will never divulge any information we receive from customers to any third party.

We promise never in any way to rent, sell or give your name, credit card information or purchase history to any other company, agency or individual, governmental or otherwise.


We currently use cookies only to facilitate the store ordering process and to provide a better shopping experience for you. They are used for generating goods you added to the shopping cart when you access to our web site. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features may not function properly without cookies.


More information: For information about your rights under UK data protection laws, see the web site of the UK Data Protection Commissioner.

You can email us at  to talk about our privacy policy.